SUMMIT COMPUTER RECRUITMENT LIMITED GREIVANCE PROCEDURE

At Summit we are committed to ensuring that our contractors receive equal treatment, where appropriate and applicable, as part of the Agency Workers Directive 2010 (AWR).


When we register a vacancy on to our systems we ask a number of questions that relate to AWR compliance. These questions include whether there are any comparable employees working in the same role as the contract assignment and asking them to outline any day one and week 12 entitlements in terms of on-site facilities (known as collective facilities).


If a contract worker feels that they are being treated less favourable than a permanent employee in a comparable role then Summit has a Grievance procedure in place and contractors should take the following steps:

• Confirm in writing, either by post or email, the reason for the grievance.
• We will respond within 28 days and we will update you as we investigate any grievance.
• We will investigate using the information that the client has provided us at the time of vacancy registration, in regard to the assignment and any comparable permanent employees of the client. Any grievance will be treated confidentially and we will not approach the client for any further information unless they have not completed part of the information that we require.
• If you have not received a response from Summit within 30 days then you are entitled to raise your request with the client directly.

Further information regarding AWR can be found here but if you have any further questions please do not hesitate to contact our dedicated AWR compliance officer, Tina Heale – tina@summit-recruitment.co.uk  or 0800 043 1090